Internship at Wittario

I did my graduation project at Wittario, a Norwegian e-learning company, as a UX design intern to improve the usability of their platform used by over 1500 organisations. My mission was to address core usability issues and create a smoother, more supportive user experience - focused especially for business clients.

Client
Wittario

Year
February - June 2025

About the project

This internship doubled as my graduation project, and was the last step before graduating with my degree in UX.

Wittario offers a game-based learning platform where users can create and plat location-based games through a web and/or mobile platform. Despite its innovative features, the platform struggled with some confusion from the users, especially around navigation, onboarding, and content creation. My project focused on improving this experience for the company’s largest user group - corporate clients using the platform for training and team-building.

Making the platform more intuitive and supportive for users by:

  • Reducing the learning curve.

  • Simplifying the flow.

  • Improve discoverability and reporting.

  • Strengthening the customer journey.

Mission

Timeline

  • February - June 2025

  • Figma

  • Miro

Tools used

  • Led UX research

  • Facilitated workshops

  • Product design

  • Conducted testing

My role

Research

I used qualitative methods to deeply understand the frustrations and confusions of the users:

  • User interviews with HR and team leads to understand their experiences and pain points.

  • Task-based usability observations to see real-time navigation struggles.

  • Affinity diagramming to identify patterns like poor onboarding and unclear terminology.

  • Workshops with the team using dot-voting and SCAMPER to prioritise and ideate on solutions.

Persona

Customer journey maps

I created two customer journey maps for the persona. One that shows the current customer journey, and one that shows what Wittario wants their ideal journey to look like.

The current journey is full of friction - confusing start, unclear buttons, hard to navigate, and difficulties sharing the game created.

The ideal journey has clear onboarding, a guided task creation, simplified navigation, and helpful feedback throughout.

Current customer journey

Ideal customer journey

Prototypes